Stanley H. Toote

855 Camp Francis Johnson Rd, Florida  32065

Phone 904-655-8746

 

 

OBJECTIVE:   Pursue a position as a Network Security Professional

 

EMPLOYMENT:

06-2008- 09-2013 CompuCom Systems Inc. Lead Computer Field Technician 7171 Forrest Lane Dallas, TX 75230

 

Responsible for maintaining, analyzing, troubleshooting and repairing IBM POS and computer systems, hardware and computer peripherals.
Document issues, maintain, upgrade or replace hardware and software in Retalix POS systems. Setup and configure gas pumps and ATM     services. Maintained and documented software for PCI compliancy. Perform backups on customer equipment.
Support and maintain user account information including rights, security and systems groups. 
Train new hire employees. Identify, analyze and repair product failures. Orders and replace parts as needed. 

 

 

09/01/06- 09/24/07 Jantech Services Inc. 5004-A West Linbaugh Tampa, Florida

 

Entry Level UPS Battery Technician

Responsible for ongoing maintenance and repair of contracted and non-contracted DC Power Plant batteries, load testing battery strings or individually test each battery and replaced as needed. While in training worked alongside of Senior UPS Engineers and observed and assisted with some repairs such as removing and replacing AC and DC capacitors or electronic circuitry/components (rectifiers, inverters on-site. Worked alone or with little supervision on 9170 Power UPS.
Familiar with various types of battery plants, Flooded and VRLA environments.
Interacted with customers, troubleshooting by phone and on-site equipment problems, occasionally in stressful situations.  Knowledge of AC power in the ranges of 110 VAC to 560 VAC and DC power in the ranges of 2 amps to 10,000 amp power plants.
Trained to use Cellcorder, Hydrometer and Load Tester to take voltages and resistance.

 

09/06/05 - 09/30/06    First Level Technology (An NCR Company)

PC Technician/Customer Engineer

 

Serviced computers and POS Terminals at retail stores such as Wal-Mart, Victoria

Secret's, Burger King, etc. Duties were to diagnose and repair network

connectivity issues and other software and hardware related problems as they

occurred. Replaced Hard Drives, CD-ROMS, Floppy Drives, Motherboards, Network Cards, etc. Installed configured and diagnose software failures. Detect computer and Network failures and repair as needed. Worked with multiple Operating Systems such as NT 4.0,     Windows 98, 2000 Professional and XP Pro. Assisted other technicians with large scale roll-outs of POS equipment. Repaired and or replaced various POS Equipment such as IBM 4683, 4684 and Real POS along with printers such as IBM, Lexmark, HP, and Epson. Assembled customized computer systems based upon customer specifications;

troubleshoot system components to ensure quality of work: assist with quality

control activities and conducted a variety of diagnostic test to determine repairs as needed and make necessary repairs in timely basis and insure the highest quality of work produced. Provide technical support to customers via telephone, and in person regarding hardware, installations and other system issues.  Assisted store personnel with technical support and perform on-site repairs and installations at customer locations. Tracked parts for equipment under repair: order parts as necessary and Follow

Company established policies regarding the safe keeping and security of

equipment under repair. Prepared a variety of paperwork to document work in progress, completed work and other necessary tracking paperwork and then submit required paper to management.

 

02/10/05-09/01/05     Take Me On Vacation 2100 West Oakland Park Blvd. Oakland Park Fla.33311

 

                                                          Vacation Sales Consultant

Sales Consultant responsible for driving revenue utilizing a consultive helpful selling approach leveraging value as a key differentiator in converting inbound caller to vacation renters. Worked closely with the entire Rental’s team to identify other revenue opportunities, as well as resolving customer service issues and ensuring our customers are left with a positive experience.

 

03/22/04 – 02/06/05    First Line Solutions (assumed the name of First Level Technology)

PC Technician/Customer Engineer

Serviced computers and POS Terminals at retail stores such as Wal-Mart, Victoria

Secret's, Burger King, etc. Duties were to diagnose and repair network

connectivity issues and other software and hardware related problems as they

occurred. Replaced Hard Drives, CD-ROMS, Floppy Drives, Motherboards, Network Cards, etc. Installed configured and diagnose software failures. Detect computer and Network failures and repair as needed. Worked with multiple Operating Systems such as NT 4.0,     Windows 98, 2000 Professional and XP Pro. Assisted other technicians with large scale roll-outs of POS equipment. Repaired and or replaced various POS Equipment such as IBM 4683, 4684 and Real POS along with printers such as IBM, Lexmark, HP, and Epson. Assembled customized computer systems based upon customer specifications;

troubleshoot system components to ensure quality of work: assist with quality

control activities and conducted a variety of diagnostic test to determine repairs as needed and make necessary repairs in timely basis and insure the highest quality of work produced. Provide technical support to customers via telephone, and in person regarding hardware, installations and other system issues.  Assisted store personnel with technical support and perform on-site repairs and installations at customer locations. Tracked parts for equipment under repair: order parts as necessary and Follow

Company established policies regarding the safe keeping and security of

equipment under repair. Prepared a variety of paperwork to document work in progress, completed work and other necessary tracking paperwork and then submit required paper to management.

 

01/03/00 -02/06/03    GERMANOW-SIMON CORPORATION 408 St. Paul Street       Rochester, NY 14605

 

PC/LAN Technician

 

Worked with users to resolve software/hardware issues with client workstations

both in a helpdesk position and as a Network Administrator resolving problems

on the network.

 

Created network and email accounts for users and configured Outlook 97/98 and

Microsoft Exchange Server 5.5 to provide internal and external e-mail.

Administrator of Windows NT 4.0 and Windows 2000 Professional Network, configured client software including Norton Antivirus, Office 97, Outlook 97/98 and 2000

and client specific software and also applied any Service Pack or Patches

offered by Microsoft. Windows NT 4.0, Windows 95, Windows 98, Windows 2000

Professional, Windows XP

 

Updated entire network by implementing the use of a DHCP Server as an alternative

to static IP addresses. Purchased and assisted in administering Check Point Firewall Virtual Secure

Network, TCP/IP and DNS addressing.

Initiated the Migration from Windows NT 4.0 to Windows 2000 Professional with

absolute success. Setup and installed Preview Software for the Payroll Department and was

Informed by Pay Chex Technical Department of any known issues or upgrades that where

needed to be applied.  Implemented a plan for Asset Management throughout the organizations network to collect and store data on the number and types of software and hardware by physically examining each piece of equipment.

 

10/1999- 12/1999      SAM ASHER COMPUTING    3300 Monroe Ave. Suite 317 Rochester, NY

 

NT 4.0 Administrator and PC/LAN Technician

Worked as a contractor at Germanow - Simon Corporation on their Y2K Project. Configured network Internet email, and printer settings for each client. Verified machine configurations and proper network access with each user.  Installed and performed initial set up of NT 4.0 Servers and configuration of

NT4.0 Workstations with TCP/IP network services for approximately 250 client PCs at three corporate locations.                     

 

01/1999- 01/2000        NEW HORIZONS COMPUTER LEARNING CENTER

                   60 Corporate Woods Suite 300 Rochester, NY

 

Facility Support Assistant

 

Responsible for all Classroom setups including Office /Outlook email, all

MCSE, Novell CNE and, CompTIA Certification courses. Setup Specialized Offsite Corporate

Training. Cast more than 11,000 Images onto computers using Image Cast Software. Security for all evening classes and facility safekeeping.

                                                           .                              

05/98-12/98    CP Ward General Contractors Rochester NY.

Construction laborer

03/1992-7/1994

   St John’s Shipping 

20 Berth Warehouse Port Everglades, Fl 33316

Header Lead team of 6-10 longshoremen and checkers for the purpose of implementing cargo operations. Load and unload ships with various cargo including containers, bulk paper, gypsum, autos, heavy equipment and sheet metal. Operated heavy equipment such as Top-Picks Frontend loaders, forklifts and dock mules.

 

03/1990-03/1992

Florida Transportation Services Inc.

2049 S.E. 35 Street Fort Lauderdale, FL 33316

 

Worked the holds of ships. Worked as a Lander and Checker. Guided loads to twist locks. As a Checker made sure containers and cargo were delivered to correct positions on the ship. Rigged heavy loads to be securely lifted onto ships safely.

 

                                 EDUCATION /CERTIFICATIONS:

1986 - 1987    Hudson County Community College      

 

Jersey City, New Jersey 07306

Applied Sciences Studies in Electronic Engineering

New Horizons Computer Learning Center

IKON Office Solutions

BOCES II Network Technician Program

Security+ Certified CE and currently pursuing ITIL Exam